“We made them leaders, guiding by Our command, and inspired them to do good deeds” ~ Quran 21:73

Impel offers automotive dealers, wholesalers, OEMs and third-party marketplaces the industry’s most advanced digital engagement platform. The company’s end-to-end omnichannel solution leverages proprietary shopper behavioral data and AI technology to deliver hyper-personalized experiences at every touchpoint across the entire customer journey. Impel’s communication, merchandising, marketing and imaging applications work seamlessly with all major website, CRM and DMS platforms. To date, the company has delivered more than 2 billion shopper interactions across 51 countries.

Products / Services

Merchandising 

  • 360° WALKAROUNDS

WalkArounds empower prospective buyers to explore every aspect of a vehicle – inside and out. It’s the most immersive new and used car merchandising in the industry.

  • VIDEO TOUR

Video Tour enables anyone to automatically create high-quality, cost-effective, video walkarounds of every vehicle on your lot.

  • FEATURE TOUR

Feature Tour breaks down even the most complex vehicle features and options with easy-to-understand descriptions, images, videos and explainer content, right on your VDP. 

  • F&I ADVANTAGE

Uneducated shoppers become confused buyers. Give them the tools and information they need to truly understand the value of warranty and protection products before they ever set foot in your showroom. It’s a sure-fire way to increase satisfaction and F&I attachment rates.

Communication 

  • SALES AI

Sales AI ensures immediate and persistent follow-up with every digital lead. With conversational dialogue delivered through email and SMS text, Sales AI engages consumers in human-like interactions and hands off ready-to-buy shoppers to your Sales personnel. You can focus on selling while Impel handles the rest.

  • SERVICE AI

Service AI enables dealers to deliver personalized service communications through conversational AI software that drives customer loyalty – and revenue. By intelligently mining DMS data and proactively reaching out to customers with highly relevant service and recall reminders, Service AI drives lasting customer relationships and meaningful business results.

  • F&I PURSUIT

With F&I Pursuit, there is. Fully automated outreach, turnkey transaction processing and no staff effort required. It’s the easy way to generate incremental F&I sales for your dealership.

  • VINtelligent AI

Investing in digital advertising is no longer a nice-to-have. Automated technology helps you generate greater ROI from your existing marketing spend by engaging the highest-value shoppers with hyper-personalized digital experiences. Stand out from the crowd and drive your performance marketing to new heights.

Imaging 

  • CAPTURE APP

Impel’s Capture App is packed with powerful, industry-leading photography capabilities that enable any user to deliver consistent, professional-grade images and video-based walkarounds. And the best part? It takes less time than a coffee break.

  • AI IMAGE & BACKGROUND ENHANCEMENT

With Automated Background Removal you can instantly convert vehicle photos into studio-grade images, removing background clutter from SRP images while ensuring compliance with OEM-mandated requirements. And with automated syndication of all images to third party listing sites, you’ll gain the edge you need to stand out from the competition.

  • IMAGE CLONING

Systematically clone new vehicle images and automatically upload them to your digital storefront and third-party sites, filling photo gaps and eliminating the need for stock images. Image Cloning delivers increased productivity and eliminates duplicative work for your team.

  • DAMAGE TAGGING

.Impel’s Damage Tagging solution enables photographers to easily document vehicle blemishes, complete with detailed descriptions of type and severity, to increase transparency and build shopper trust. 

Videos

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